Troubleshooting Google Meets
Best Practices
- Reboot your computer before the Google Meet (or at least once a day)
- Close all unused applications AND Google Chrome browser tabs
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Remove all peripherals connecting to the laptop, especially ones that connect to the mini-display port
- Move closer to your home wireless router if there are multiple walls between the computer and the router
- Delete all Chrome extensions, especially the Google Meet Grid View extension
- Reset your Google Chrome browser (Chrome > Preferences > Advance > Reset settings
- Make sure you are connecting to the TTSD network
- Make sure the TTSD network is the WiFi top choice
- Update your Google Chrome or Firefox web browser
- Using tile view while presenting https://youtu.be/HgygMLO6_C0
Google
Known issues with Google Meet and possible workarounds
Troubleshooting:
Google Meet Video Freezes
- Open Photo Booth application (if the app opens, this means the computer doesn't freeze)
- Quit and rejoin the Google Meet
- Quit and relaunch Google Chrome/Firefox/Internet Explorer/Safari web browser
- Switch to Firefox AND close Chrome. Do you still have the same issue?
- Turn off the video/cam so you can hear and participate in the meeting
The cam and/or mic doesn't work or flashing
- About this Mac > System Report > Audio or Camera respectively. Do you see any entry for the mic or the camera?
- Open Photo Booth application (does the camera work in the Photo Booth app?)
- Open System Preferences > Security & Privacy > Privacy > Camera or Microphone category on the left hand side. Does the Google Chrome/Firefox has the checkbox to allow it access to the camera and microphone?
- Quit and rejoin the Google Meet
- Update Google Chrome/Firefox web browser
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Reset PRAM (Option + Command + P + R)
- Use the Test account and join the meeting (does the cam and mic still have problem?)
- Update macOS Mojave or macOS Catalina (any below 10.14.5 and. 10.15.3 need to be upgraded)
- Swap the computer
Audio issues when sharing tab
Sometimes there is an echo when sharing a video in a tab in Google Meet. Here’s what you can do to eliminate that!
Step by step directions...
- Present Now
- A tab (best for video and animation)
- 🔲 Uncheck the “Share audio” box
- Select the tab that has your video (never select your Meet tab - this makes that horrendous noise)
- Share