Grade Passback - Spotting & Resolving Canvas/Synergy Grade Discrepancies
Possible reasons for grade (class percentage) differences between what teachers see in Canvas and what they see in Synergy and how to resolve them.
Spotting Discrepancies
- In Canvas, make sure the "Total" Column is next to the list of student names. (click and select "move to front" from the menu that appears)
- In Canvas, filter to a section.
- Open the Synergy grade book to the same section.
- Compare the percentages in the Canvas "Total" column to those in the "Grade" column in Synergy, looking for differences.
Resolving Discrepancies
Problem Source
How To Fix It
You are not syncing all the assignments you think you are syncing....
Solution: In Canvas go to the "Assignments" screen and look at the sync column to the left of the publish/unpublish column.
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icon means the assignment is not set to sync. If you want it to sync, click the icon to turn it green.
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icon means the assignment is set to sync.
You are still not syncing all the assignments you think you are syncing....
Solution: In Canvas, go to the "Grade Sync" screen. If you don't see Grade Sync, you can enable it in Settings→ Navigation. Students will not be able to see it.
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indicates a successful sync.
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indicates there was an issue with the sync. Click the word "Completed" or "Failed" to the right of this icon and copy/paste the message you see into a tech request so we can help you. In the ticket, be sure to tell us which class to look at.
You deleted an assignment in Canvas, but the assignment/score still exists in the Synergy grade book.
As mentioned in the grade passback setup article, the sync process can add or update information in Synergy, but it cannot delete information in Synergy.
Solution: If you deleted a scored assignment in Canvas, you will need to manually delete it in Synergy by "breaking the sync" (instructions)
Your Canvas "Assignment Group" weighting setup doesn't match your Synergy "Assignment Type" weighting.
Solution: Review "Getting Set Up for Grade Passback" in our grade passback setup article to ensure that the Canvas and Synergy setups match.
You are trying to sync Canvas assignments that are set to 0 points, possibly to give students an "extra credit" opportunity.
As mentioned in our setup article, grade passback will not accept 0 point assignments. If you are trying to give an assignment as extra credit, you should uncheck the "Sync to SIS" box in Canvas and manually create/score that assignment in Synergy.
Solution:On the Synergy "edit assignment" screen, be sure to change the assignment category from "Normal" to "Extra Credit"
Student changed sections mid-term and the assignment scores from their previous period are not showing up in the Synergy grade book for their current section.
Example: Student switched from from Period 1 Math 7 to Period 5 Math 7. In the Synergy grade book, their scores from period 1 are not showing up in period 5.
Solution: Run the "Remaster Grade Passback" process in Canvas to sync scores to their new Synergy section.
- Open the "Grade Sync" screen.
- Click the "Utilities" tab.
- Click the "Remaster Grade Passback" button.
Note: this will take longer than a regular sync.
Important! Do not use Synergy "Student Score Transfer" screen. This doesn't work with Canvas synced assignments and has the potential to create duplicate assignments that you can't remove.