Students Where No Parent/Guardian has a PVUE Account
Instructions for office staff that have access to edit/update ParentVUE information in Synergy. How to use spreadsheet data provided by IT to update parent records so all students have at least one parent/guardian with ParentVUE access.
Why No ParentVUE Account?
There are two main reasons why a parent might not have a PVUE account.
- There is no email address for the parent.
- The same email address is used for two different parent records.
How to Resolve - No Email
1. Reach out to the parent/guardian to get their email address.
2. Before updating Synergy, verify that this email isn't already in use by a different parent.
3. If the email is not already in use, add it to the email field AND as their ParentVUE username. Leave the password fields blank. Save your changes.
4. Let the parent know their user name is their email address. The parent can use the "forgot password" link on the ParentVUE login screen to set up a password.
How to Resolve - Same Email on More Than One Parent Record.
1. Search for the email address.
2. If you get two results that are the same parent, we (IT) will need to merge the duplicate accounts. Follow the "Parent Doesn't See All of Their Children" (reason 1) instructions at the bottom of this article so we can merge the records.
3. If you get two results that are different parents, one of the email addresses will need to be updated so it is unique. You can then add the email address to the email field AND as their ParentVUE username as pictured above.
4. Let the parent know their user name is their email address. The parent can use the "forgot password" link on the ParentVUE login screen to set up a password.