How to verify that Google Drive for Desktop is working (Macbook & PC)

First thing to check is the color of the Google Drive for Desktop icon on the top of your screen (for Macbook).

It should always look like this - dark:

and not like this - light/gray:

If it's light, it's not actively backing up your Macbook. If it's light/gray click on the Google Drive icon, then the gear, and tap on quit. Then find the app (Google Drive) in your Application folder and launch it again.

On PCs, click on ^ found on the taskbar and then tap on the Google Drive icon.

Next, let's check if it's backing up the correct folders.

For both Macbook & PC:

Tap on the Google Drive for Desktop icon > gear symbol > Preferences > You should see two folders being backed up - Desktop and Documents

If no folders are listed that means your Macbook/PC is not currently being backed up!

Please refer back to our KB article Set up Google Drive for Desktop App and go to part 2 to complete the setup process.