Chromebook Troubleshooting

For device not powering on

Plug in the Chromebook
Press Esc + [Refresh key]+ Power. The device will reset and go to Recovery Mode
Press[Refresh key]+ Power. The device will restart and come back to the login screen.

For network, power, and device issues.

Powerwash a Chrome device:

All account information and data stored on a Chrome device that isn't synced with Google Chrome Sync, such as photos, downloaded files, and saved networks, is deleted during the wipe process.

Press Esc + [Refresh key]+ Power. The device will reset and go to Recovery Mode
Press Ctrl + D, then Enter to confirm that you want to turn off OS verification
Press Spacebar and Enter 2x again to confirm powerwash/secure mode.
Chromebook will reboot, and continue to Welcome Screen
Select Get Started and choose the TTSD network
Select Continue
Select Accept and continue
Enter TTSD credentials
Select Done

For website and login issues

Clear Browsing data

On your computer, open Chrome.
At the top right, click and then Delete browsing data.
Choose a time range, like Last hour or All time.
Select Cookies and Cached images
Select Delete Data
Open a new Chrome tab or restart your Chromebook